Terms & Conditions

1. TrailerTREK Ltd

We are Trailertrek Ltd also trading under Trailertrek, Mobile Towbar Fit, Trailertrek Towbars and Towbar Fit, we are a company registered in England with Company Registration Number 07862684. The Registered Office is the Trailertrek Towbars, Unit 196, Fletchamstead Highway Industrial Estate, Canley, Coventry, CV4 7BB. The Company may be referred to as “Trailertrek”, “we”, “our” and “us” throughout the Terms and Conditions.

2. We are a VAT Registered Company

Our UK VAT Registration Number is 144536612.

3. How To Contact Us

Email trailertrek@gmail.com
Customer Service / Sales Lines – 0330 1133 977.
Write to us at our Head Office – Trailertrek Towbars, Unit 196, Fletchamstead Highway Industrial Estate, Canley, Coventry, CV4 7BB.

4. Quotation / Offer / Confirmation or Acceptance / Fitting

When you request a quotation and accept a quotation based on the information you have given us this is binding i.e. You have agreed to purchase our services and have goods fitted by Trailertrek to your vehicle; this constitutes an offer.

Trailertrek will send you an email confirming that we have received your vehicle details and location to be fitted. You need to read this email thoroughly and check that you have provided the correct details i.e. car make, model, style etc. Trailertrek Ltd cannot be held responsible for information you have provided that is inaccurate in any way as towbars and associated electrics will be bought in good faith and on your information. You have the opportunity to check this information and if it is incorrect you should contact us within 24 hours (within our business hours) of the confirmation email being sent so we do not purchase the incorrect products for your vehicle.

This confirmation email constitutes the “acceptance” of your order, irrespective of whether any payment has been taken previously by Trailertrek Ltd.

We make every effort to be able to fulfil your order and ensure your towbar fitting goes smoothly.

We will contact you if we are unable to supply or fit the towbar or other item to your vehicle. If we contact you and we are unable to supply the towbar or electrics due to a supplier or manufacturer problem then we will give you the option to move the booking (for free) to when we can get the relevant products for your vehicle or give you a full refund of what you have paid.

Trailertrek Ltd source our towbars from different suppliers to ensure that we give the customer best product quality and value for money. Our suppliers are Tow Trust, Oris, PCT and Brink.

Trailertrek accepts no responsibility for loss of holiday time or vehicle time off the road due to a manufacturer or supplier issues, faulty or damaged goods. We endeavour to keep you updated but we will not be responsible for towbar fittings not taking place due to manufacturer, supplier or other problems like staff sickness, traffic, vehicle problems etc.

If Trailertrek Ltd is not able to fulfil the contract due to reasons beyond our control or any of the problems in the above paragraph then we will return your deposit / make a full refund.

These terms and conditions form the basis of our contract with you.

Trailertrek Ltd reserve the right to refuse to accept an order at any time and this is down to our discretion.

5. Treating People With Respect

We have a great customer service and sales team but what we will not tolerate is rude, abusive or aggressive phone calls to our team. We treat all of our customers with the respect they deserve and expect that you will do the same to our customer service / sales team.

If any of our customer service / sales team feel threatened or any of the above applies then the call will be terminated, your booking cancelled, and any further service refused.

6. Booking Date

Trailertrek Ltd will give you a fitting date that is mutually agreeable to both parties. We DO NOT give fitting times as our fitters perform multiple installations each day and there are many variables per vehicle installation. We plan the fitting route around the installations we will be performing that day so we can ensure the most efficient and effective routes. If you would like us to advise whether your installation will likely be AM or PM then you can contact us via email or telephone after 2 pm the day prior.

The vehicle is to be available for towbar installation for the whole day. A whole day is from 7am to 7pm.

Trailertrek Ltd will endeavour to honour all bookings however sometimes we need to change your booking due to availability of stock from our suppliers or circumstances beyond our control e.g. weather, sickness, accidents etc. If we need to change the date of your booking we will give you as much notice as possible however due to the tight timescales we work under e.g. ordering and fitter availability this can sometimes mean on the day. We will do our best to honour the fitting date as our business has been built on customer service but there can be exceptions as detailed above.

7. Where We Can’t Work (Health & Safety)

a. Our fitters cannot work on roads or other dangerous places.
b. Our fitters require room to park their vehicle near to your vehicle as the fitter will require access to tools and fixtures for the installation.

8. What We Expect Our Fitter To Do

Our fitter will record by a mobile device the condition of the vehicle they are about to make an installation on. They will also make a second recording after the installation ensuring that there is no damage caused. Normally you will be shown the workmanship but as some customers cannot be present at the initial inspection stage or the finish of the fitting, our video forms the basis of our work and demonstrates proof that no damage was caused.

We are not liable for any damage done to your vehicle before the installation or after the installation. We are not responsible for any damage to the vehicle when we have left the fitting.

Sometimes we are unable to install a towbar due to corrosion, general condition or damage to the vehicle. If your vehicle is not in suitable condition we will not fit the towbar and will stop the installation and explain your options. You are responsible for ensuring that your vehicle is in suitable condition for an installation. You will therefore be liable for our costs as we have in good faith attended your address to carry out an installation. We are unable to carry the cost of the fitting if your vehicle is not in suitable condition and will not issue any refunds as this will cover our costs.

A video and / or diagrammatic record of visible damage existing on your vehicle will be made by our technician before starting work on your vehicle. We exclude all liability for repair of damage, whether visible or not, existing before we began to work on your vehicle.

9. What You Can Expect From Trailertrek Ltd

All of our fitters are employed directly by Trailertrek Ltd and we do not subcontract work outside of the company.

Trailertrek Ltd will not be liable for any monetary losses / holiday cancellations / deposits etc that arise due to any delays to, or complications with, the fulfilment of an order i.e. fitment of your towbar or other aftermarket accessory.

We will not reimburse or compensate you for loss of income, loss of the use of your vehicle, loss of business profits or economic loss whether indirectly or consequential loss suffered by you as a result of our work.

If your encounter a problem with the installation DO NOT instruct a third party to look at the vehicle until we have been given the opportunity to rectify the problem you are having. This will be within 10 working days of receiving your written confirmation, this can include email. Instructing a third party to look or interfere with the electrics or towbar will void your warranty. A third party would be a dealership, accident management company, AA, RAC, Green Flag, Garage or any other person whether qualified or not.

If for example you allow a dealership or an accident management company to manage the repair process in relation to your vehicle, without Trailertrek Ltd giving prior approval in writing / email then we will not be liable for the costs, and you would be liable for the full costs, and you may be at significant financial risk if you choose to use their services.

Trailertrek Ltd must in all circumstances be allowed to remedy / rectify / make good any issues / problems you have with your vehicle.

10. What Happens If I want To Cancel My Towbar Fitting?

When you accept our offer to supply / install an aftermarket accessory to your vehicle e.g. towbar / tow step / electrics, pay a deposit and book in for a fitting date this means that we will then order your towbar / accessory to be installed on your vehicle and as such Trailertrek Ltd will of incurred a cost.

If you cancel when you have booked in with us we will have incurred costs e.g. purchase of towbar, purchase of electrics, wire and the booking of an installation spot. (Towbars are specific to your vehicle as are electrics.)

If you cancel your fitting / installation within 72 hours you will lose your full deposit.

The reason why we say this is because we will have incurred the costs as detailed above and will have allocated a fitting slot which could have been used for another installation. We are not responsible if you amend / alter / cancel your fitting / installation.

Trailertrek Ltd will not be responsible for you missing / not being available at the time of your installation. As our terms indicate, the car should be available for the whole day. If we leave your address to go to the next fitting it is highly likely that we will not be able to return that day as we have a schedule to keep. In these circumstances you would lose your deposit.

11. Payment

Trailertrek Ltd take a deposit which is 50% of the total booking.

The balance is payable to the fitter or office on completion of the towbar installation on the same day as fitting. If you fail to pay after the installation / upon completion of the towbar fitting or other aftermarket fitting we will add an additional charge of £25 to cover our admin, associated accounts / office costs in chasing payments. This is our standard late payment charge and is binding after booking an installation.

Payment is preferred on credit or debit card.

We do not accept American Express or SOLO.

12. What Do We Do If We Remove Parts From Your Car?

With the exception of warranty work to which Trailertrek will remove faulty parts and replace with fully guaranteed working parts.

We sometimes have to remove crash beams from your vehicle to install the towbar. If we remove the crash beam which is totally correct we will leave the crash beam with you should you ever wish to take the towbar off the car, unless you specify that you would like us to take it away.

13. Website Terms And Conditions

Trailertrek Ltd reserves the right to add, remove or amend the terms and conditions contained in this site without prior notice.

14. Trailertrek Ltd Website

The website is the copyright of Trailertrek Ltd and must not be altered, copied, published, distributed without prior written consent by Trailertrek Ltd. We link to other websites and we are not responsible for the content of these websites. You use our website at your own discretion and risk.

15. Governing Law And Jurisdiction

These terms are governed by the laws of England and Wales. You hereby consent to the exclusive jurisdiction and venue of courts in England and Wales in all disputes arising out of or relating to the use of this website.

16. Disclaimer: Incorrect parts / Incorrect Information Provided By The Customer

Trailertrek Ltd take all reasonable steps to ensure the accuracy of the information for the fitting and will order the correct products from the manufacturers however the customer is solely responsible for providing us with the complete and correct information for their vehicle.

As every towbar and electrics are different we rely on the customer knowing what make and model and body type their car is. If a customer gives incorrect information we will not accept responsibility and the customer could lose their deposit as a result of incorrect information being supplied.

17. Disclaimer: Parking Sensors

If your car is equipped with rear parking sensors or cameras, we do not recommend the fitment of any fixed flange or fixed swan neck towbar. The only way to fully guarantee that your parking sensors or cameras will not pick up the towbar neck is to have a detachable towbar fitted. If you choose at your discretion to have either a fixed flange or swan neck towbar fitted, Trailertrek Ltd will not be held liable for any rear parking sensor / camera interference caused by the towbar.

18. AL-KO Stabilisers and AL-KO Tow Balls

Some caravans are equipped with an AL-KO Stabiliser and require an AL-KO ball to be used with them. You must inform us at the time of booking if you intend to tow a caravan equipped with an AL-KO stabiliser. We cannot be held responsible for customers not knowing what chassis their caravan has.

AL-KO stabilisers require extra clearance for the towbar and therefore require an AL-KO ball to be fitted. Fixed swan neck and detachable swan neck towbars usually have this clearance as standard. If you choose a fixed flange towbar, you must also order a compatible AL-KO tow ball.

Trailertrek Ltd will not be held liable for any damage to your car or caravan caused by using a caravan equipped with an AL-KO stabiliser with a non-compatible tow ball. It is for the customer to check for clearance between the stabiliser and the car before towing.

AL-KO stabilisers require the paint to be removed from the tow ball before towing to prevent contamination of the stabiliser friction pads. Our fitter will not do this for you, and it is your responsibility to do it after the towbar fitment. Lightly rub the tow ball head with sandpaper to remove some of the paint from it. Stabilisers grip at the sides so paint should be removed from the sides of the tow ball as well.

19. Faults

Your towbar installation will be tested by our fitter at the time of installation. However, if you discover a fault with your towbar or wiring you should inform us immediately in writing / email.

We will arrange to investigate the issue at the earliest available time and will confirm this within 10 days. Please note that if we discover that any fault is not related to our installation, there is a minimum £75 fee.

We will not pay any charges from any 3rd party unless they are agreed by us in advance.

Bulb failures and fuses blowing in connection with the towbar installation are not covered by your warranty and are chargeable. If we investigate and find that the issue is a bulb or fuse failure we will charge you £90 for investigating and diagnosing the problem.

20. Guarantee

Trailertrek Ltd offer a 12 month guarantee on the installation of your towbar and electrics. We shall free of charge repair any faults, which are a direct result of any parts or labour, that appear, and you report to us during this time.

In respect of all goods manufactured and supplied to us by third parties we will pass on to you (in so far as possible) the benefit of any warranty given to us by such third parties and will (on request) supply to you details of the terms and conditions of such warranty and copies of any relevant product information sheets, technical data sheets or product leaflets issued by third parties and you shall be solely responsible to the entire exclusion of us for complying with all of these.

Our liability under this condition shall be to the exclusion of all other liability to you whether contractual, tortious or otherwise for defects in the goods and/or cost of labour or for any loss or damage to or caused by the goods and all other conditions, warranties, stipulations or other statements whatsoever concerning the goods, whether express or implied, by statute, at common law or otherwise howsoever, are hereby excluded in particular (but without limitation of the foregoing) we grant no warranties regarding the fitness for purpose, performance, use, nature or merchantable quality of the goods, whether express or implied, by statute at common law or otherwise howsoever.

21. Conditions

Trailertrek Ltd guarantee applies 1 year from the date of original purchase.

Guarantees are not transferable and only apply to the person who made the original purchase.

Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantees.

These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold.

These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.

All Trailertrek Ltd guarantees are in addition to your statutory rights.